Page History: Using PhoneBOX NX
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Page Revision: Wednesday, 12 October 2011 13:55
The Default Screen Layout
Shown below is an example of a layout for XScreen.
The default appearance of each installation will vary slightly, depending on the number of lines and devices available. Note that it is possible to customise the layout by resizing and repositioning the various widgets). Screen customisation is described later in this guide. Additionally it is possible to undock each compnent on the screen (Lines, Devices, Phonebook, Call details & Chat) to create and save your own screen layout.
XScreen's Windows
The Telephony Toolbar
XScreen's toolbar is positioned across the top of the screen and includes basic controls as well as access to system menus.
Answer Call
This button will answer an incoming call. You can either click the button then click the call, or alternatively drag the button onto the call.
Make Call
This will bring up the dialer. From the dialler you can select from any available standard (aLaw, uLaw), use the "Last 5" button to call up the last 5 numbers dialled, and also simply dial a call.
Dump mode
As described earlier, when Dump Mode is on, active calls will automatically be dropped when a new call is taken on the same device. Dump mode can be toggled on and off using the button on the Telephony Tool Bar.
Drop Call
This button behaves in a similar way to the Answer Call button, but will end a call instead.
Lines
This dropdown allows you to open or close all lines at once.
Delay Dump
This allows you to mute the outgoing audio in case of profanity, and will insert a short silence instead on a delayed feed to air.
Recording
This controls the Recording function in the same way as the button on the Desktop Director.
Editor
Clicking this button will drop down a list of possible recordings to edit. Selecting one of these will open it in the editor.
Tools
The tools button reveals a menu that allows you to control various parts of Solo's configuration, including marking known numbers as banned or assigning warnings, and performing audio tests, aa well as configuring Solo's core settings (via the Admin menu - please note this will not be available to all users).
Lines
Shown at the top left are the NX/iQ6 telephone lines.
Devices
Devices in XScreen include the Desktop Director handset (unless you have selected a talent position) and the hybrids, which are each represented with a letter.
The yellow highlight (on device A above) indicates that this is currently the "active" device. In simple terms this means that any dialling or routing actions carried out will occur on the this device. The active device can be changed by simply clicking on an alternative. The yellow highlight will move to confirm the change.
Call Log
The call log window shows a history of all calls that have been made or been received by Solo.
Directory
XScreen's directory is accessed from this window. Clicking on the green plus symbol allows numbers to be added and these can be allocated within named groups.
Call Details
The call details window allows you to enter details specific to each call. These can then be retrieved later by double clicking the call in the call log window. Relevant details such as name, location etc. are also retrieved should the caller call again.
Chat (Visual Talkback)
Users can have a textual conversation with each other via the chat window. It is possible to setup a chat name for each machine.
Clock
This window shows the time of day and the date. It can also optionally show a countdown to a specific time, which can be set in the following ways.
- Right click in the clock window and select
Countdown... and typing the time to count down to.
- Type @HH:MM:SS into the chat window
To clear the countdown.
- Right click the clock window and click
Clear countdown - Type @xx into the chat window
Customising the Screen Layout
XScreen's screen layout is fully customisable, in that every window can be moved to a different position, resized, docked to a position on the screen or moved to a floating window. It is also possible to combine several windows into one, at which point Solo will provide tabs to select which one is active.
In order to change the layout, each window can be dragged around the screen to where you wish to place it. A series of symbols will appear, as explained below, to show where the window will end up. If the window needs to be undocked first, this can be achieved by clicking "Tools - Undock/Show Window" and selecting the relevant window.
As an example, in the image below the Call Details window is in the process of being dragged out of the top right hand side of the screen.
Various buttons have appeared and the window can be dragged onto one of them in order to determine how it will be placed.
Firstly, there are four main buttons at the top, left, right and bottom of the screen. If the window is dropped onto any of these buttons, Solo will create a new section at that position and dock the window into it. In the image below, the Call Details window has been dragged onto the left hand button.
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Secondly, there is an array of five buttons that has appeared within the section that the window is being dragged into. In this example, that section is the top right hand side of the screen. If the window is dragged into the centre button, this will add the window to the current group. In other words, Call Details will be added (back where it was previously) as a tab along with the Call Log and Directory that are already there. If, on the other hand, the window is released into one of the other four buttons, Solo will create a new section within the section being dragged into and dock the Call Details window there. For example, in the image below the Call Details window has been dragged onto the bottom button of the five.
It is also possible to resize windows by dragging dividing lines into new positions (see example below).
Minimizing the screen
Whilst XScreen is running you have the ability to minimize the screen to a docked tool bar, allowing you to use the same computer to say, browse the internet, whilst still answering and routing calls. This is done by clicking the
Mini button on the toolbar. The following image shows the docked tool bar.
To return to full screen mode, click the
Full button.