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Page Revision: Friday, 19 February 2010 10:35

Table of Contents [Hide/Show] Introduction Requirements    Main Solo    Buddy    Minimum specification Solo Topology    Using a SIP provider    Using ISDN lines and a SIP gateway    Using Analogue lines and a SIP gateway    Audio to sound desk

Introduction¶

Solo is a call handling system which controls SIP phone calls. The calls ring and can be made from within Solo on screen and can be answered by the user using a mouse or touch screen. A full database of calls and caller information is maintained and details of each caller can be entered and are recalled when they call in again. The caller's audio is heard through the soundcard of the PC or via a SIP handset if configured.

Solo can make and receive calls over ISDN or analogue lines via the use of a SIP gateway.

Each main Solo can have up to 2 Solos connected to it. These are referred to as buddies and can control the same calls as the main Solo. They can have independent audio devices allowing calls to be routed out of a soundcard on the main or buddy PC.

Requirements¶

Main Solo¶

• A SIP gateway or service. Solo will register with the gateway to make and receive calls.
• A Windows PC to run Solo on.
• A supported soundcard. With Solo 2.0 and above any WAVE or ASIO soundcard should work – but see our other tips for more information on this as better cards have lower latency.
• Optional – a Linksys handset to screen callers without using the mixing desk.
• Optional - Advantech GPI/O card for service ringing/device occupied outputs and answer and drop inputs.
  

Buddy¶

• A Windows PC to run Solo on.
• For a buddy with audio – a supported soundcard.
• For a buddy without audio – you will simply be controlling the calls on the main Solo.
• Optional – a Linksys handset to screen callers without using the mixing desk.
  

Minimum specification¶

• Microsoft Windows XP or above
• 2Ghz or faster processor
• 1GB RAM
• 10GB Hard disk space
• 1024x768 resolution
  

Solo Topology¶

The following 3 diagrams show the setup options for Solo as you can see they are almost the same, the difference lies in the type of incoming lines you have, SIP, ISDN or Analogue.

Using a SIP provider¶

Incoming SIP lines from your SIP provider terminate directly in Solo. Shown here you can see the Solo PC has a dual SIP IP Hybrid and Music on Hold and the option for 2 buddies with audio.

Using ISDN lines and a SIP gateway¶

Incoming ISDN lines are received into your SIP Gateway, the SIP output from your gateway then terminate directly in Solo. Shown here you can see the Solo PC has a dual SIP IP Hybrid and Music on Hold and the option for 2 buddies with audio.

Using Analogue lines and a SIP gateway¶

Incoming Analogue lines are received into your SIP Gateway, the SIP output from your gateway then terminate directly in Solo. Shown here you can see the Solo PC has a dual SIP IP Hybrid and Music on Hold and the option for 2 buddies with audio.

Audio to sound desk¶

Ongoing connections to your sound desk are via the soundcard outputs from your PC.