Page History: Getting started
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Page Revision: Thursday, 10 December 2009 17:03
Requirements
Main Solo¶
- A SIP gateway or service. Solo will register with the gateway to make and receive calls.
- A Windows PC to run Solo on.
- A supported soundcard. With Solo 2.0 and above any WAVE or ASIO soundcard should work – but see our other tips for more information on this as better cards have lower latency.
- Optional – a Linksys handset to screen callers without using the mixing desk.
- Optional - Advantech GPI/O card for service ringing/device occupied outputs and answer and drop inputs.
Buddy
- A Windows PC to run Solo on.
- For a buddy with audio – a supported soundcard.
- For a buddy without audio – you will simply be controlling the calls on the main Solo.
- Optional – a Linksys handset to screen callers without using the mixing desk.
Minimum specification
- Microsoft Windows XP or above
- 2Ghz or faster processor
- 1GB RAM
- 10GB Hard disk space
- 1024x768 resolution
Installing
Downloading the software
Once you have your hardware in place and setup correctly you are ready to download your
Solo software. To do this simply go to http://download.bionics.co.uk and log on using the details you were provided with following your purchase and you will be able to download your PhoneBOX Solo software.
Starting Solo for the first time
Now you have downloaded your software, to start Solo, simply click on the start menu icon as you would to start any other application.
The Solo software will load and you will see the following dialogue box Step (a) Simply click OK to begin requesting your licence information, you will now see the “Licensing” dialogue box. Step (b) Click “Request/Download”, you will see; Click ok, enter your details and submit your request, this will be acknowledged with the following dialogue box, simply click OK and Solo will close down.
Shortly following this you will receive an email from support@bionics.co.uk informing you that your licence request has been approved. Upon receipt of this email you will now be able to Solo as a licensed user. Simply follow steps (a) and (b) above after which you will now see the following dialogue box; You will now be prompted to set up your Audio settings, should you need to edit these at a later date you can find the “Audio I/O” dialogue box in the Tools > Admin menu.
Audio Settings
You will be prompted to set up your audio settings using the following dialogue box. Click “Configure” for each device and you will be presented with the following to make you selections.
Select your input and output channel devices from the drop down boxes and click OK. Simply repeat this process for each device and for your Music on Hold (MOH). Your MOH will only require and input channel. Should you need to edit these at a later date you can find the “Audio Settings” dialogue box in the Tools > Admin menu Once completed click OK and you will be prompted to set up your SIP settings.
SIP Settings