Page History: Call Control
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Page Revision: Friday, 19 February 2010 15:32
Dialling a Call
The simplest way to dial a call in PhoneBOX is as follows:
- Select the device on which you wish to dial from (this could be a handset or a hybrid). The yellow box will confirm you have made it the Active Device.
- Click on an empty line
- The Dial dialogue box appears. Enter the number you wish to dial
Click the red ‘Dial’ button at the bottom of the Dial dialogue box
- PhoneBOX will make the call on the line you chose
- Click Cancel or the X in the top right to close the Dial pad without dialling
If you click the Dial button in the top left of the screen to bring up the dial pad you will also receive a drop down at the bottom which allows you to select which set of lines you dial out on. When you hit dial the call will be placed on those lines and will use the last slot in that section. The screenshot below shows the bottom part of the dial pad after hitting the dial button instead of clicking a line, as you can see it is the XD line that has been selected to dial out.
Placing a Call on Hold
To take a call that is already on a device, and place that call on hold (park the call), simply click on the line box of the line in question. The line box will turn green.
The example below shows firstly the call on Line 5 routed to a Device (the Handset), and then the same call placed on hold. The call has changed from Orange (the Device colour), to Green (the holding colour), and the call is no longer shown on the handset.
Caller on line 5 is active on the orange device….the studio phone
Caller on line 5 is parked; there is no call on the handset
Answering a Call
A ringing call in the PhoneBOX system will flash alternately blue and yellow on screen as shown below.
In situations where the caller is sending CLI information, the caller’s phone number be displayed as shown above. If the caller is already known to the PhoneBOX database then the caller’s name will be shown in place of the phone number.
To answer a ringing call:
- Choose which device you wish to answer the call on by clicking the appropriate device. The yellow box will move to the device you have clicked on.
- Now, click on the linebox of the ringing line
- That call will now be routed to your chosen device and you can answer the call.
Note: Certain handset types must be lifted off hook prior to answering a call.
Terminating a Call
Should a caller hang up their phone at the remote end then the call will automatically disappear from the PhoneBOX screen.
If you wish to terminate a call from the PhoneBOX, do the following:
- Click on the drop call button on the telephone function control bar
- This will highlight the button yellow and the cursor will mimic the handset and arrow show on the drop call button
- Move the mouse to the line box of the line you wish to drop
- Click that line. The call will drop.
Note: after a short time the button will go back to it’s original state as will your mouse cursor, in order to drop a call you will need to click it again, this is to safeguard against accidental call dropping.
Routing a Call
Routing describes the sending of a call that is on hold, and placing it on a device. Shown below is a held call on line 5. Below the line box for line 5 is the active device, in this case, a handset.
To route the call that is holding on Line 5 to the handset, simply click on the line box for line 5. The call will be routed to the handset device as shown below.
You can see that the line 5 call has now taken on the colour of the device to which it is routed.
To route a call to a TBU / hybrid follow exactly the same procedure. The only difference would be that you would select a TBU / hybrid as the active device rather than a handset.