Page History: Using Solo
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Page Revision: Thursday, 10 December 2009 17:14
Starting Solo
Double click the icon on the desktop or click the icon in the start menu, both titled 'PhoneBOX Solo' to get start the software. The first time the software starts it may sit on the splash screen for a few minutes whilst configuring the database.
Screen Layout
Shown below is the screen layout for Solo.
Each installation will vary slightly, depending on the number of lines displayed, and also on the number of devices shown. Additionally it is possible to undock each element of the screen (Lines, Devices, Phonebook, Call details & Chat) to create and save your own screen layout.
The Active Device
The yellow block behind the device letter indicates that that is currently the „active‟ device. In simple terms this means that any dialling or routing actions that are carried out will, until another device is made active, be actioned on the this device.
To change the Active Device
To change the active device, simply click on another device. The yellow hi-lighting block will move to the device you have just clicked on and that device will now become the Active Device.
Line box layout
Shown below is an example of a typical LineBox on a PhoneBOX2 screen. Many of the features shown are beyond the scope of this Getting Started guide. Please see the Advanced User Manual for more information on any components of the LineBox not covered in this guide. An explanation of the basic elements is given below.
Call State
The Call State information tells us what state the call is currently in. In the example above, the call is „Held‟. It is not routed to a device and the caller would probably be waiting to go on air. They would probably be hearing the station output on their telephone. Other common states are Ringing (meaning that an inbound or outbound call is yet to be answered), and Connected (meaning that the call is on a device).
Name
Solo has comprehensive databases built into the system. This means that when a call arrives in the system, if it is from a known phone number (using Caller ID) then Solo will present on screen the caller name associated with that number if one is known. If not, the system will display the phone number of the calling entity. If no CLI information is given by the caller then „WITHHELD‟ will be displayed instead. In cases where the caller is not known to the Solo system a name may be entered manually.
Location
In a similar way to the Name information presentation, Solo will also display a Location for the caller if one is known. If one is not known but CLI is present, then Solo will use its look-up database of area codes and will display the nearest locality it can match to the telephone number. Again, Location information can be entered manually.
Point
The Point field is used to provide a brief description of what the caller wants to say so that producers and presenters are aware of each caller‟s angle before they take the call.
Call Duration Timer
The Call Duration Timer is the total time that the call has been present in the PhoneBOX system. This timer does not reset when the call changes state.
Dialling a Call
The simplest way to dial a call in Solo is as follows:
- Highlight the device on which you wish to dial from. The yellow block will confirm you have made it the Active Device.
- Click on an empty line
- The Dial dialogue box appears. Enter the number you wish to dial
- Click the 'Dial' button at the bottom of the Dial dialogue box
- Solo will make the call on the line you chose