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Page Revision: Monday, 22 February 2010 10:20
Screen layout
How many lines can I display on screen as a maximum?
This depends on what size the lines are made (50, 75 and 100 percent sizes are available) and what screen resolution you are running. A system running 1024x768 for example can support a maximum of 10 lines if set to 100% line size. Some experimentation is needed to get a layout that suits all users of a client position.
Database
I can’t see old call data in the call log – has it disappeared?
The PhoneBOX Client allows you to see a maximum of 2 weeks of data in the Call log depending on the date range set in the call log. The older data is still held in the database but can only be accessed via PhoneBOX stats or our data manager tool, both of which are optional elements of the PhoneBOX web manager.
Call Screening
What can I do if callers block their CLI?
PhoneBOX can still store information against a phone number even if it has to be manually entered. Therefore, if you receive a call which doesn’t present any CLI information, with the caller still on the line go into Call Details, and ask for their number. Enter this in the No. field. If they are already on the system, PhoneBOX will present their name and location and any other warning information. If they are not on the system add their name and location manually.
It is suggested that you ask all callers for their number if they do not present CLI automatically – this manual entry process allows the ability to still avoid such callers.
Call Queuing
I want to add calls to the queue but don’t want to work in Queue mode.
PhoneBOX offers a facility to allow users in non-queue mode to add calls to the queue in a position of their choice. This may require a Server setting, so contact your system administrator. With this mode enable, you can click a Queue button in the Call Details window which pops up a status window showing the queue. You can choose where in the queue to insert the current call.
Conferencing
I can’t add more than two calls to a conference
The PhoneBOX system will not allow more than 2 calls in a conference *if* the lines by which those calls are arriving are analogue. This cannot be changed. We recommend digital (ISDN) lines wherever possible which