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Page Revision: Friday, 01 October 2010 16:05

Table of Contents [Hide/Show] Starting Solo Screen Layout    Solo's Windows       The Toolbar       Lines       Devices       Call Log       Directory       Call Details    Customising the Screen Layout Call Control    Dialling a Call    Placing a Call on Hold    Answering a Call    Terminating a Call    Dump mode    Routing a Call    Line box layout       Call State       Name       Location       Point       Call Duration Timer Call Recording And Editing Minimizing the screen Keyboard shortcuts

Starting Solo¶

Double click the icon on the desktop or click the icon in the start menu, both titled 'PhoneBOX Solo' to get start the software. The first time the software starts it may sit on the splash screen for a few minutes whilst configuring the database.

Screen Layout¶

Shown below is the default screen layout for Solo.


The default appearance of each installation will vary slightly, depending on the number of lines and devices available. Note that it is possible to customise the layout by resizing and repositioning the various widgets). Screen customisation is described later in this manual. Additionally it is possible to undock each element of the screen (Lines, Devices, Phonebook, Call details & Chat) to create and save your own screen layout.

Solo's Windows¶

The Toolbar¶

Solo's toolbar is positioned across the top of the screen and includes basic controls as well as access to system menus.

Lines¶

Shown at the top left are Solo's telephone lines. As can be seen, each has a label showing which service the line is configured to.

Devices¶

Devices in Solo include the handset (if used) and the virtual hybrids, which are each represented with a letter. It is also possible to configure Buddies such that devices from other workstations are visible.

The yellow block behind the device letter (device A above) indicates that this is currently the „active‟ device. In simple terms this means that any dialling or routing actions carried out will occur on the this device. The active device can be changed by simply clicking on an alternative. The yellow block will move to confirm the change.

Call Log¶

The call log window shows a history of all calls that have been made or been received by Solo.

Directory¶

Solo's directory is accessed from this window. Clicking on the green plus symbol allows numbers to be added and these can be allocated within named groups.

Call Details¶

The call details window allows you to enter details specific to each call. These can then be retrieved later by double clicking the call in the call log window. Relevant details such as name, location etc. are also retrieved should the caller call again.

Customising the Screen Layout¶

Solo's screen layout is fully customisable, in that every window can be moved to a different position, resized, docked to a position on the screen or moved to a floating window. It is also possible to combine several windows into one, at which point Solo will provide tabs to select which one is active.

Call Control¶

Dialling a Call¶

The simplest way to dial a call in Solo is as follows:

• Highlight the device on which you wish to dial from. The yellow block will confirm you have made it the Active Device.
• Click on an empty line
• The Dial dialogue box appears. Enter the number you wish to dial
• Click the 'Dial' button at the bottom of the Dial dialogue box
• Solo will make the call on the line you chose
  

Placing a Call on Hold¶

To take a call that is already on a device, and place that call on hold, simply click on the LineBox of the line in question. The Line Box will turn light green.

The example below shows Line 1 is ringing, Line 5 is routed to a device and Line 6 is on hold.

Answering a Call¶

A ringing call in Solo will flash blue and yellow on screen as shown below.


In situations where the caller is sending CLI information, the caller‟s phone number be displayed as shown above. If the caller is already known to the Solo database then the caller‟s name will be shown in place of the phone number.

To answer a ringing call:

• Choose the device on which you wish to answer the call by clicking the appropriate device.
• The yellow hi-light block will move to the device you have clicked on.
• Now, click on the Line Box of the ringing line
• That call will now be routed to your chosen device and you can answer the call.
  

Alternatively:

• Simply click on the ringing line and it will answer on the currently active device. If you already have a caller on this device it will automatically hang up (if in “Dump Mode”) or automatically park the first caller.
  

Terminating a Call¶

Should a caller hangup at the remote end then the call will automatically disappear from the Solo screen (you may experience a slight delay if using analogue lines).

If you wish to terminate a call from Solo, do the following:

• Click on the Drop Call button on the Telephony tool bar
• This will turn your mouse pointer into an icon similar to the Drop Call button itself
• Move the mouse to the LineBox of the line you wish to Drop the call from
• Click that line. The call will drop.
  

Dump mode¶

When “Dump Mode” is selected on the Telephony Tool bar Active calls will automatically be dropped when a new call is taken on the same device.

Routing a Call¶

Routing describes the sending of a call that is on hold, and placing it on a device.

To route a call that is holding, simply click on a device to make it active, then click the Line Box for the line you wish to route. Both the Line Box and the active device will then display the same colour, that of the active device.

Line box layout¶

Shown below is an example of a typical LineBox on a Solo screen. Many of the features shown are beyond the scope of this Getting Started guide. Please see the Advanced User Manual for more information on any components of the LineBox not covered in this guide. An explanation of the basic elements is given below.

Call State¶

The Call State information tells us what state the call is currently in. In the example above, the call is „Held‟. It is not routed to a device and the caller would probably be waiting to go on air. They would probably be hearing the station output on their telephone. Other common states are Ringing (meaning that an inbound or outbound call is yet to be answered), and Connected (meaning that the call is on a device).

Name¶

Solo has comprehensive databases built into the system. This means that when a call arrives in the system, if it is from a known phone number (using Caller ID) then Solo will present on screen the caller name associated with that number if one is known. If not, the system will display the phone number of the calling entity. If no CLI information is given by the caller then „WITHHELD‟ will be displayed instead. In cases where the caller is not known to the Solo system a name may be entered manually.

Location¶

In a similar way to the Name information presentation, Solo will also display a Location for the caller if one is known. If one is not known but CLI is present, then Solo will use its look-up database of area codes and will display the nearest locality it can match to the telephone number. Again, Location information can be entered manually.

Point¶

The Point field is used to provide a brief description of what the caller wants to say so that producers and presenters are aware of each caller‟s angle before they take the call.

Call Duration Timer¶

The Call Duration Timer is the total time that the call has been present in the PhoneBOX system. This timer does not reset when the call changes state.

Call Recording And Editing¶

One of Solo's killer features is that it automatically records each on-air call for future editing and playback. Once a call has left the device, an editor icon appears on it, as shown below.


Selecting the record icon opens the record window (which follows) which gives you the opportunity to edit the call and save it to file for future use. Additionally you are able to isolate each side of the call if required. If you do not which to save the call the next call routed to this device will overwrite this file.

Minimizing the screen¶

Whilst Solo is running you have the ability to minimize the screen to a docked tool bar, allowing you to use the same computer to say, browse the internet, whilst still answering and routing calls. The following image shows the docked tool bar.

Keyboard shortcuts¶

• 1 - Answer to selected device
• F2 - Dial on selected device
• F3 - Toggle 'dump mode'
• F9 - Drop call on selected device
• F10 - Hold call on selected device
  

Keyboard shortcuts in editor

• Space or P - Play/Pause
• S - Stop
• Plus/Minus - Zoom in/out
• Zero - Zoom full
• Insert/Delete - Insert/Remove marker
• Ctrl-Z - Undo
• Ctrl-S - Save