Broadcast Bionics
Welcome Guest, you are in: Login

Broadcast Bionics Wiki

Navigation (NX)


User Manual


Search the wiki
»


Page History: Call Control

Compare Page Revisions



« Older Revision - Back to Page History - Newer Revision »


Page Revision: Thursday, 13 October 2011 16:06



Line box layout

Controlling calls in XScreen is both intuitive and straightforward. Essential information for each active call is shown in the linebox. A typical example is shown below, along with an indication of which information is being shown where.

Image

Call State

The Call State information tells us what state the call is currently in. In the example above, the call is Held which means that it is not routed to a device and the caller would probably be waiting to go on air. They would be hearing the POH (program on hold) source. Other common states are Ringing (meaning that an inbound or outbound call is yet to be answered), and Connected (meaning that the call is on a device).

Name

XScreen has comprehensive databases built into the system. This means that when a call arrives in the system, if it is from a known phone number (using Caller ID) then XScreen will present on screen the caller name associated with that number if one is known. If not, the system will display the phone number of the calling entity. If no CLI information is given by the caller then „WITHHELD‟ will be displayed instead. In cases where the caller is not known to XScreen, a name may be entered manually.

Location

In a similar way to the Name information presentation, XScreen will also display a Location for the caller if one is known. If one is not known but CLI is present, then XScreen will use its look-up database of area codes and will display the nearest locality it can match to the telephone number. Again, Location information can be entered manually.

Point

The Point field is used to provide a brief description of what the caller wants to say so that producers and presenters are aware of each caller‟s angle before they take the call.

Call Duration Timer

The Call Duration Timer is the total time that the call has been present in the XScreen system. This timer does not reset when the call changes state.

Dialling a Call

The simplest way to dial a call in XScreen is as follows:

  • Highlight the device you wish to dial from. The yellow highlight will confirm you have made it the active device.
  • Click on the empty line that you wish to dial on
  • The Dial dialogue box appears (as shown below). Enter the number you wish to dial
  • Click the 'Dial' button at the bottom of the Dial dialogue box
  • PhoneBOX will make the call on the line you have chosen

Image



Answering a Call

A ringing call in XScreen will flash blue and yellow on screen as shown below.

Image

In situations where the caller is sending CLI information, the caller's phone number will be displayed. If the caller is already known to the PhoneBOX database then the caller's name will be shown in place of the phone number, as shown above.

There are several ways to answer a ringing call in XScreen:

Method 1
  • Choose the device on which you wish to answer the call by clicking the appropriate device.
  • The yellow hi-light block will move to the device you have clicked on.
  • Now, click on the Line Box of the ringing line
  • That call will now be routed to your chosen device and you can answer the call.

Method 2
  • Simply click on the ringing line and it will answer on the currently active device. If you already have a caller on this device, XScreen will either place it on hold, or hang it up if Dump Mode is active (see below).

Method 3
  • Click the Answer button on the Telephony Toolbar (or press the Keyboard Shortcut F1). This will answer the line that has been ringing the longest onto the currently selected device. If you already have a caller on this device, XScreen will either place it on hold, or hang it up if Dump Mode is active (see below).



Placing a Call on Hold

To take a call that is already on a device, and place that call on hold, simply click on the LineBox of the line in question. The Line Box will turn light green and the status will become Held, as shown below.

Image

Taking a Call off Hold

To take a call off hold and route it to a device, first click the device to make it active (if it is not already), then click the Line Box showing the call that is on hold. The call will be taken off hold and will be places on the device. PhoneBOX shows this by using the device's unique colour to display the call on both the Line Box and the device.



Terminating a Call

Should a caller hangup at the remote end then the call will automatically disappear from the Solo screen (you may experience a slight delay if using analogue lines).

If you wish to terminate a call from Solo, do the following:
  • Click on the Drop Call button on the Telephony tool bar
  • This will turn your mouse pointer into an icon similar to the Drop Call button itself
  • Move the mouse to the LineBox of the line you wish to drop the call from
  • Click that line. The call will drop.

Dump mode

When Dump Mode is active, active calls will automatically be dropped when a new call is taken onto the same device. Dump mode can be toggled on and off using the button on the Telephony Tool Bar.

Image



ScrewTurn Wiki version 3.0.1.400. Some of the icons created by FamFamFam.