Getting started


Introduction

Solo is a call handling system which controls SIP phone calls. The calls can be originated or answered on-screen from within Solo using a mouse or touchscreen. A full database of calls and caller information is maintained and details of each caller can be entered to be automatically recalled when they call in again. The caller's audio is heard through the soundcard of the PC or via a SIP handset if configured.

Solo can make and receive calls over SIP lines or, by the use of a SIP gateway, over ISDN or analogue lines.

Each main Solo machine can have up to 2 additional Solos connected to it. These are referred to as buddies and can control the same calls as the main Solo. They can optionally have independent audio devices of thier own, allowing calls to be routed through a soundcard on the main or buddy machines.

Requirements

Main Solo


Buddy


Minimum specification


Solo Topology

The following 3 diagrams show the setup options for Solo as you can see they are almost the same, the difference lies in the type of incoming lines you have, SIP, ISDN or Analogue.

Using a SIP provider

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Incoming SIP lines from your SIP provider terminate directly in Solo. Shown here you can see the Solo PC has a dual SIP IP Hybrid and Music on Hold and the option for 2 buddies with audio.

Using ISDN lines and a SIP gateway

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Incoming ISDN lines are received into your SIP Gateway, the SIP output from your gateway then terminate directly in Solo. Shown here you can see the Solo PC has a dual SIP IP Hybrid and Music on Hold and the option for 2 buddies with audio.

Using Analogue lines and a SIP gateway

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Incoming Analogue lines are received into your SIP Gateway, the SIP output from your gateway then terminate directly in Solo. Shown here you can see the Solo PC has a dual SIP IP Hybrid and Music on Hold and the option for 2 buddies with audio.

Audio to sound desk

Ongoing connections to your sound desk are via the soundcard input/outputs to/from your PC.